PAYMENT_REQUIRED Account Payment Outstanding
No payment is on file for the account, so fiscalisation is held.
This code comes from ThatFiscal, not from ZIMRA. Nothing was submitted, so there is no rejected receipt on your record and no gap in your numbering.
Why It Happens
A ThatFiscal billing state, not a ZIMRA one. Invoices are held rather than dropped: they queue, and they fiscalise as soon as the account is settled.
What FDMS Is Checking
The account has a recorded payment for the current period.
How to Fix It
- Pay under Billing & Plan — EcoCash, OneMoney, Visa, Mastercard or bank transfer through Paynow.
- Paid by cash or transfer already? Tell us and we will log it.
- Click Resend on the queued invoices; they go straight through.
Often seen with: PLAN_LIMIT.
Not Using ThatFiscal Yet?
ThatFiscal is a cloud virtual fiscal device for Zimbabwe. It catches most of these before anything reaches ZIMRA, so you see a message instead of a refused receipt on your record. No hardware to buy.
See Pricing All ZIMRA Error Codes